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FREQUENTLY ASKED QUESTIONS
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Shop Pay
- Google Pay
- Maestro
Available payment methods are shown at checkout.
Shipping is free on all orders within the United Kingdom.
We ship with Royal Mail and other trusted delivery partners to ensure reliable and timely delivery.
There are no additional shipping or handling fees at checkout.
Orders placed before 12:00 PM (GMT) on business days are processed starting the same business day.
Orders placed after the cut-off time, during weekends, or on UK bank holidays are processed on the next business day.
Once your order has been dispatched, you will receive a tracking link by email, and you can also track your order via the Track Your Order page on our website.
Orders are processed within: 1–2 business days.
Estimated delivery time after dispatch: 3–5 business days.
Total estimated delivery time: 4–7 business days.
Most orders arrive within the estimated delivery timeframe.
Delays may occasionally occur due to high carrier volume, holidays, weather conditions, or other external factors.
If your order has not arrived within 7 business days, we kindly ask you to allow an additional 3 business days before contacting us.
If your order still has not arrived after this period, please contact our Customer Support at info@nomu-collective.com, and we will investigate the issue.
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact our customer support at info@nomu-collective.com. Returns must be approved before sending.
Please contact our Customer Support at info@nomu-collective.com with your order details and photo(s) as proof.
Please submit within 5 business days of delivery.
If an item is defective or incorrect, return shipping costs will be covered by us.
For all other returns, return shipping costs are the responsibility of the customer.
If you have any questions about sizing, fit, orders, delivery, or returns, please contact our Customer Support at info@nomu-collective.com.
